What payment options are available?
Our current product pages link to Gumroad and Payhip. Available payment methods are shown by the selected provider at checkout.
Where can I see the final price?
The product page and external checkout show the applicable price and currency. Check the final amount displayed by the checkout provider before completing your purchase.
I don't have PayPal, can I still purchase?
Check the payment methods offered by your selected checkout provider. A PayPal account is not required when another supported payment method is available.
Who processes my payment?
Payments are processed on the external checkout provider's website. Review that provider's payment, security and privacy information before completing your order. Do not send card details through our contact form.
What happens after I place an order?
Your checkout provider supplies the order confirmation and download instructions using the email address entered at checkout.
How do I access my download?
Follow the download link or instructions in your order confirmation. If you cannot find them, check your spam folder and contact us with your order number and the email address used for the purchase.
Can I get a refund?
Due to the nature of the items we sell (digital downloads), we don't offer refunds, unless the product doesn’t work as intended.
When you contact us with this issue, please attach a screen capture with the proofs of the bug(s). We encourage you to download and test the free LITE versions before you purchase the full-paid version. Also, before purchasing, please check the software/hardware requirements listed on the product page.
We are unable to offer refunds if you change your mind after purchase, have the wrong hardware/software specs, or have insufficient knowledge of how to use the product.
By purchasing our products you are agreeing that refunds will be issued at the sole discretion of Audiolatry.
I lost my downloads, what can I do?
You can request new downloads via contact@audiolatry.com using the email address you used at the moment of the original purchase, or by giving us the order number.