Frequently Asked Questions
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We accept payment by credit card (VISA, MasterCard, Maestro, American Express, etc) and PayPal.
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No, we accept only Euros as currency.
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Yes, of course, you don’t need to have a PayPal account to purchase our products. We process Credit and Debit cards via Stripe.
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Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
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After you place an order, you will promptly receive an order confirmation and download links via email.
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Products are delivered instantly via email. In the email, you will find order details and download links for the digital products you purchased.
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Due to the nature of the items we sell (digital downloads), we don't offer refunds, unless the product doesn’t work as intended.
When you contact us with this issue, please attach a screen capture with the proofs of the bug(s). We encourage you to download and test the free LITE versions before you purchase the full-paid version. Also, before purchasing, please check the software/hardware requirements listed on the product page.
We are unable to offer refunds if you change your mind after purchase, have the wrong hardware/software specs, have insufficient knowledge on how to use the product.
By purchasing our products you are agreeing that refunds will be issued at the sole discretion of audiolatry.
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You can request new downloads via contact@audiolatry.com using the email address you used at the moment of the original purchase, or by giving us the order number.